Cost-to-quality ratio
We optimize for output quality per dollar, not the lowest hourly rate. Efficient global delivery funds trained operators and QA — not corner-cutting.
Enterprise-grade BPO without enterprise overhead.
BPO services with enterprise quality and efficient global delivery costs
Direct answer
Actigy BPO is a business process outsourcing company that runs finance, compliance, healthcare, support, technical, and AI operations for regulated and operationally complex companies. We deliver with senior teams in Central and Eastern Europe, accelerated by AI agents and governed by QA — enterprise-grade execution at a price-to-quality ratio the cheapest offshore vendors cannot match.
Operating across
FinanceHealthcareInsuranceSaaSEcommerceLogistics
How an engagement starts
Process auditMap volumes, systems, and the quality bar
SOP & KPI designDocument the workflow and define success
PilotValidate quality and throughput first
Scale & improveRamp to full volume with QA and reporting
Key takeaways
- Actigy BPO is a business process outsourcing company for regulated and operationally complex businesses.
- It runs finance, compliance, healthcare, support, IT, QA, and AI operations with documented SOPs and QA.
- Its differentiator is the cost-to-quality ratio — quality per dollar, not the lowest rate.
- Founded by Paul Okhrem, who has worked in outsourcing since 2009.
- Best fit: finance, healthcare, insurance, SaaS, ecommerce, logistics, and pharma teams.
What does Actigy BPO do?
Outsourced operations, run like an in-house team
Outsourcing usually forces a choice — keep control, or cut cost. Actigy removes the trade-off. We run your recurring, high-volume operations to documented SOPs, staffed by operators trained for your domain and governed by QA that reports on accuracy and turnaround. You hand over the work, not the control.
Engagements span six operational areas:
- Finance — payroll, accounting, accounts payable, reconciliations, and close support
- Compliance — KYC, AML alert review, sanctions screening, and case documentation
- Healthcare operations — medical billing, denial management, AR, and transcription
- Customer & technical support — multichannel support with documented playbooks
- IT & QA — service desk, monitoring, and software testing
- AI operations — data labeling, model evaluation, and human-in-the-loop review
Security, compliance & coverage
Enterprise controls, global coverage, around the clock
Actigy serves companies across the EU, UK, US (East and West Coast), MENA, and Australia with 24/7 delivery from Central & Eastern Europe — under the controls regulated buyers require.
GDPR-compliantEU data protection
ISO 9001Quality management
SOC 2-alignedSecurity controls
24/7
Follow-the-sun coverage
5 regions
EU · US · UK · MENA · Australia
EU
GDPR-aligned delivery, Prague HQ
CEE + AI
Senior operators & AI agents
Core services
BPO services Actigy delivers
Twelve core services across finance, compliance, healthcare, support, technical, and AI operations. Each has a dedicated delivery model, SOPs, and QA.
Payroll OutsourcingMulti-country payroll processing, payslips, filings, and reconciliations run by trained operators with maker-checker controls.Learn more
Accounting OutsourcingBookkeeping, month-end close, reconciliations, and management reporting delivered to your chart of accounts and close calendar.Learn more
Accounts Payable OutsourcingInvoice capture, 3-way matching, approvals, and payment runs with audit-ready documentation and exception handling.Learn more
KYC OutsourcingKYC and customer due diligence: identity verification, document review, EDD, and periodic refresh against your risk policy.Learn more
AML OutsourcingTransaction monitoring alert review, sanctions and PEP screening, SAR/STR drafting support, and case documentation.Learn more
Insurance Claims OutsourcingClaims intake, data entry, adjudication support, document indexing, and status updates across the claims lifecycle.Learn more
Medical Billing OutsourcingCharge entry, coding support, claim submission, denial management, and AR follow-up for providers and billing companies.Learn more
Medical Transcription OutsourcingClinical documentation and transcription with QA review, turnaround SLAs, and template-consistent formatting.Learn more
Technical Support OutsourcingTiered technical support across chat, email, and voice with documented troubleshooting paths and escalation rules.Learn more
IT OutsourcingService desk, monitoring, ticket triage, and application support run to ITIL-style processes and your tooling.Learn more
QA OutsourcingManual and exploratory QA, test case execution, regression cycles, and defect reporting integrated with your sprints.Learn more
AI OutsourcingData labeling, model evaluation, RLHF support, prompt QA, and human-in-the-loop review for AI and data teams.Learn more
Industries
Industries Actigy BPO serves
Priority verticals where regulated processes, documentation, and operational reliability matter most.
Finance & FintechCompliance, finance operations, and support for banks, lenders, payments, and fintech platforms.Learn more
Healthcare & ClinicsRevenue cycle, documentation, and patient support for providers, clinics, and billing companies.Learn more
InsuranceClaims, policy administration, and underwriting support for carriers, MGAs, and brokers.Learn more
SaaS & SoftwareCustomer support, QA, and technical operations that scale with product and release cycles.Learn more
Ecommerce & MarketplacesOrder operations, customer service, catalog, and trust & safety for online retailers and marketplaces.Learn more
Logistics & MobilityTrack-and-trace, documentation, dispatch support, and exception handling for logistics and mobility operators.Learn more
Pharmaceuticals & Life SciencesDocumentation, data entry, and regulated back-office support for pharma and life-sciences operations.Learn more
Why Actigy
Why companies choose Actigy BPO
The difference is not a lower hourly rate. It is execution you can audit, documentation you own, and quality you can measure.
Regulated process execution
We run KYC, AML, claims, billing, and finance workflows with the controls, segregation of duties, and documentation regulated buyers expect.
Documented workflows
Every process ships with SOPs, exception handling, and decision logic, so delivery is repeatable and knowledge does not live in one person's head.
Trained operators
Operators are onboarded against your procedures and domain, then certified before they carry production volume.
Scalable delivery teams
Capacity flexes up or down with volume, seasonality, and release cycles without you re-hiring or re-training from scratch.
QA and reporting
Quality sampling, SLA dashboards, and monthly business reviews give you visibility into accuracy, throughput, and turnaround.
Delivery method
How Actigy launches a BPO team
A documented, pilot-first method that de-risks quality and throughput before any team scales to full volume.
- 01
Process audit
We map the current workflow, volumes, systems, exceptions, and quality bar so scope and staffing are based on evidence, not guesswork.
- 02
SOP & KPI design
We document standard operating procedures and define the KPIs and SLAs we will be measured against before anyone touches live work.
- 03
Team selection
We assemble operators and team leads matched to your domain — finance, clinical, compliance, technical — and your tooling.
- 04
Training & knowledge transfer
We run structured onboarding against your SOPs, edge cases, and systems, with sign-off before the team carries production volume.
- 05
Pilot
A controlled pilot validates quality, throughput, and turnaround against the agreed KPIs. We tune the process before scaling.
- 06
Scale
We ramp the team to full volume with capacity planning, coverage models, and the reporting cadence agreed up front.
- 07
Continuous improvement
QA sampling, root-cause reviews, and monthly business reviews keep error rates down and throughput predictable over time.
How we deliver
Central & Eastern European operators, accelerated by AI agents
Actigy does not chase the lowest hourly rate. We staff senior teams in Central and Eastern Europe and equip them with AI agents that handle the repetitive work — the price-to-quality ratio that low-cost offshore outsourcing cannot match. Engage us as a fully managed team or as staff augmentation, working inside your own tools.
Quality over cheap offshore
CEE operators bring engineering-grade rigor and low attrition — quality the cheapest offshore vendors struggle to match, at a fraction of onshore cost.
Time-zone & language overlap
With 24/7 coverage, teams work across the EU, UK, US (East and West Coast), MENA, and Australia — strong English plus German, French, Spanish, Polish, Ukrainian and more.
EU data protection
Delivery from inside the EU means GDPR-aligned handling and the controls regulated buyers expect — built in, not bolted on.
AI agents make teams faster
Operators use AI agents to automate repetitive steps and draft work, then apply human judgement and QA — more output per person, same quality bar.
Headquartered in Prague · Delivery across Central & Eastern Europe
In their words
What partners say
“Actigy’s Central-European team runs QA and back-office for us, so our senior engineers stay on client delivery. The quality is a different league from the offshore vendors we had tried.”
UvikSoftware & AI staff augmentation
“They handle our ecommerce support and data operations through every seasonal peak — documented, reliable, and they scale with us instead of dropping quality.”
Elogic CommerceEcommerce development · Adobe Commerce, Shopify Plus
Engineers kept on productQA & back-office handled by Actigy
Scales through peaksCapacity flexes with seasonal volume
GDPR-aligned EU deliveryControls regulated buyers expect
AI-accelerated operationsMore output per operator
Why it is different
Actigy BPO vs traditional outsourcing vendors
The same work can be bought two ways. The difference shows up in quality, control, and total cost — not just the rate card.
Actigy BPO
- Priced on cost-to-quality ratio with transparent staffing models
- SOPs, KPIs, and QA sampling defined before go-live
- Operators trained for regulated and complex workflows
- Monthly business reviews with SLA and accuracy reporting
- Pilot-first launch to de-risk quality and throughput
- Documentation you own, reducing key-person dependency
Traditional low-cost vendors
- Priced on lowest hourly rate, with quality as an afterthought
- Processes improvised and rarely documented
- Generalist agents rotated across unrelated accounts
- Reporting limited to headcount and hours billed
- Full volume from day one, with quality risk on you
- Knowledge trapped with individuals who may churn
Use cases by department
Where Actigy BPO plugs in
Actigy delivers operations across the departments that carry the most repeatable, high-volume work — each with documented SOPs and QA. See all scenarios →
Finance
Payroll, accounts payable, bookkeeping, reconciliations, and month-end close support.
Compliance
KYC, AML alert review, sanctions screening, and case documentation.
Healthcare operations
Medical billing, denial management, AR follow-up, and clinical transcription.
Customer support
Multichannel support across chat, email, and voice with documented playbooks.
IT and QA
Service desk, ticket triage, application support, and manual/regression QA.
AI operations
Data labeling, model evaluation, RLHF support, and human-in-the-loop review.
FAQ
Frequently asked questions
What is Actigy BPO?
Actigy BPO is a business process outsourcing company that helps regulated and operationally complex companies outsource finance, compliance, support, healthcare, technical, and AI-enabled workflows. It is designed for companies that need reliable execution, strong documentation, and a high cost-to-quality ratio rather than the lowest possible vendor cost.
What services does Actigy BPO provide?
Actigy provides payroll, accounting, and accounts payable outsourcing; KYC, AML, and insurance claims operations; medical billing and transcription; technical support, IT, and QA outsourcing; and AI data operations. Each service is delivered with documented SOPs, trained operators, and QA reporting.
What types of businesses does Actigy BPO work with?
Actigy serves finance and fintech, healthcare and clinics, insurance, SaaS and software, ecommerce and marketplaces, logistics and mobility, and pharmaceuticals and life sciences, along with retail, telecom, travel, public sector, legal, real estate, energy, and automotive operations.
Is Actigy BPO suitable for regulated industries?
Yes. Actigy is built for regulated workflows such as KYC, AML, insurance claims, payroll, and medical billing. We run these with segregation of duties, maker-checker controls, access restrictions, audit-ready documentation, and QA sampling aligned to your compliance policy.
How does Actigy BPO maintain quality?
Quality is maintained through documented SOPs, operator certification before go-live, QA sampling, SLA tracking, root-cause reviews on defects, and monthly business reviews. A pilot phase validates accuracy and throughput before any team scales to full volume.
How fast can Actigy BPO launch a team?
A focused process with clear documentation can move from audit to pilot in a few weeks; larger or highly regulated scopes take longer because of training and controls. Actigy gives a realistic timeline after the process audit rather than promising an unrealistic date up front.
What makes Actigy BPO different from low-cost outsourcing vendors?
Actigy competes on cost-to-quality ratio, not the lowest hourly rate. Where low-cost vendors improvise and rotate generalist agents, Actigy documents the workflow, trains operators for your domain, defines KPIs up front, and reports on quality — so savings do not come at the expense of accuracy or control.
How much does BPO cost?
BPO is priced on the process, volume, complexity, and staffing model, so there is no single rate. Actigy quotes transparently after a process audit and competes on the cost-to-quality ratio — the quality of output per dollar — rather than the lowest possible price.
Should you outsource or keep operations in-house?
Outsource repeatable, high-volume, rules-based processes where hiring and training in-house is slow or costly, and keep core strategy and proprietary work in-house. Actigy runs the process to documented SOPs while you keep policy, approvals, and final decisions.
Outsource the process. Keep control of the outcome.
Tell us what process you want to outsource. Actigy will assess scope, complexity, staffing model, and delivery cost.